CORPORATE NETWORK SUPPORT
Elevate provides support for networks as small as 5 computers up to 150 computers, we look after our customers no matter what the size.
Elevate can comfortably provide the following services and SLA time frames:
- Maximum 1 Hour Response on Server Related Outages.
- Maximum 2 Hour Response on Priority Workstation Related Outages.
- Maximum 4 Hour Response on Non Mission-Critical, but priority issues.
- Periodical checks of server/s. These checks will generally be conducted once per calendar month. The check will include backup health check (check backup log and perform selective test restore), disk utilisation, failure reports, file clean-ups, review of system logs and any areas that require attention.
- Proactive maintenance and support to ensure minimal downtime and increase response time in the event of emergency issues.
- Complete integration into our asset management database, we will monitor all of your current support agreements and warranty agreements for your IT assets.
- Periodical checks of desktop computers. The check will include disk utilisation checks, file clean-ups and general operation check.
- Access to our emergency after-hour’s number 24/7 365 days a year. (Public holiday call outs will incur a 20% surcharge)
- Access to our after-hour’s technician who will be in the office from 6:30AM to 10:00PM each day.
- Installation of maintenance software which will maintain your server’s life and allow us to prevent future issues.
- Documentation of all hardware and software and integration with the asset management system.
- Project management of any IT implementations or upgrades.
- Support and resolution of network problems in a timely fashion to ensure minimal downtime.
- Ad-hoc telephone queries from your users with access to the consultants mobile telephone numbers.
- Direct liaison with your software and hardware suppliers to resolve support problems.
- Resolution of configuration problems in software and hardware.
- Installation of new network workstations.
- Assistance with minor system changes or upgrades.
Support can be purchased on a variety of plans and hourly rates as low as $75.00 Ex GST per hour – please contact Elevate for a full breakdown.
REMOTE SUPPORT
Elevate have spent a lot of time and money focusing on their ability to support their customers no matter what the geographical location.
With expert software they can help you with a click of a mouse button.
Additional to that we also have :
- Mine inducted technicians at various mine sites throughout the Bowen Basin
- Servicing from Mackay, north to Bowen and west to Emerald at least 3 times per week
- Servicing 24 hour / 7 days a week / 365 days a year
Sole service agent for: IBM | Lenovo | EMC | Quantum | Dell | HP | Equalogic | Compellent | Next Byte (Apple ACMT Techs)
So if you are out of Mackay, don’t be dissapointed, we can help you too!
WARRANTY SERVICE
With a big team of warranty service techs in Mackay, Elevate can provide excellent after sales support for all products they sell.
If you are a contractor and need a reliable company to help you service the Mackay region then you have come to the right place.
The team of 10+ technical staff and 3 admin have attained the following certifications :
- Comptia A+ Certified Technicians
- Dell ESF1 and ESF2 Certified Technicians
- Dell Server Certified Technicians
- Dell Desktop / Laptop Certified Technicians
- Dell Printer Certified Technicians
- IBM Server Certified Technicians
- Lenovo Desktop / Laptop Certified Technicians
- Lenovo Server Certified Technicians
- HP Desktop / Laptop Certified Technicians
- HP Printer certified Technicians
- HP Server certified Technicians
- Apple Server Qualified Technicians
- Apple Desktop / Laptop (ACMT Technician)
- Cisco Certified Technicians (R&S)
- Storage Certified Technicans (IBM, HP, Dell, EMC, Equalogic, Compellent, Quantum)
- Red Hat Linux Certified Technicians
- Cyberoam Certified Technicians
- Microsoft Certified Technicians (MCP, MCSE)
WORKSHOP REPAIRS
If your PC is out of warranty or just needs a little bit of help, don’t stress Elevate has a large workshop and dedicated in house techs that can help with your issues.
We specialize in :
- Virus Removals
- Desktop Repairs
- Laptop Repairs
- Server Repairs
- Desktop / Laptop / Server Cleanups
- Desktop / Laptop / Server Optimization
- Software Installations and Upgrades
- Printer Maintenance and Repairs
- Much Much More
